Customs Intelligent Express Services, S.L. is a customs agency formed by a team with more than 25 years of experience in the logistics sector.
We provide customs clearance services (exports, imports), transport and storage, to meet the most demanding needs of our customers in their logistics projects.
Our experience and knowledge of customs legislation facilitates and speeds up the safe removal, transport and clearance of your goods; we inform you, if necessary, at any time of the status of your file, and we save you time and money so that you can invest it in other tasks.
Our base of operations is strategically located just a few meters from the southern access to the Port of Algeciras Bay, the heavy transport terminal, the Tangier and Ceuta berths, as well as the main container terminals and the border control post.
For all these reasons, the Management has decided to implement a quality and environmental management system under the scope: “CUSTOMS REPRESENTATION”.
Our quality and environmental policy is based on the following principles and commitments:
- Maintain a highly qualified and experienced staff in the customs sector.
- Our quality service is oriented towards the satisfaction of all our customers and continuous improvement through the commitment of the entire organization to meet the needs and requirements set by them, continuous advice and support, offering them a correct treatment as well as complying with legal and regulatory requirements related to the service and environmental character.
- Preventing pollution, managing and reducing the generation of our waste in an appropriate manner and making rational use of natural resources.
- Provide training, environmental awareness and means for our employees to actively collaborate in this cause.
- To control our environmental aspects and the environmental impacts they may cause, prioritizing those that have a more significant impact on the environment and on which CUSTOMS INTELLIGENT has the capacity to influence in the present and future, through the establishment of environmental objectives and goals.
- To increase the overall performance and efficiency of the company, taking into account customer needs and customer developments. To this end, the company’s strategy and the achievement of objectives will be reviewed periodically.
- To provide the material resources and infrastructure necessary to ensure the best possible customer service
- To be authorized as an Authorized Economic Operator in Customs and Security Simplifications (AEO). This figure positions us as a trusted company, at an operational and security level, of the Tax Agency in Spain and with worldwide recognition by the World Customs Organization (WCO) by complying with the SAFE Framework of Standards.
- Use the risk assessment methodology in all its processes in order to prevent possible deviations or non-conformities of the implemented management system.
- To carry out internal controls to suppliers and collaborating entities so that they comply with the established quality standards (complying with what is established in the contract/budget subscribed with CUSTOMS INTELLIGENT, supplying quality products and services that comply with the legal regulations, complying with the agreed delivery terms, informing us of all those incidents that may affect us directly with the objective of solving the incident as soon as possible and that the final client is not affected and collaborating with our company in the controls that may be carried out or information that may be provided about its service).
This company policy is appropriate to the purpose and context of the organization, provides a frame of reference for the establishment of quality and environmental objectives and is known, understood and shared by the entire team.